Privacy Policy

Coating Lab respects your privacy. This policy explains how we collect, use, and protect personal information on coatinglab.co.nz.

Last updated: March 2, 2026

Who We Are

Data controller: Coating Lab
Address: 55 Angle Street, Onehunga, Auckland 1061, New Zealand
Email: workshop@coatinglab.co.nz
Phone: 09 218 6436

What Information We Collect

When you submit a form on this site, we may collect:

  • Name
  • Email address
  • Phone number
  • Company name (if provided)
  • Project details and messages you submit
  • Files or images you upload through the quote form

We also automatically collect certain information when you visit our website, including:

  • IP address
  • Browser type and version
  • Pages visited and time spent on each page
  • Referring website
  • Device type and screen resolution

How We Use Your Information

We use the information we collect to:

  • Respond to enquiries and quote requests
  • Assess project requirements
  • Communicate about your requested services
  • Maintain internal business records
  • Understand how visitors use our website
  • Measure advertising effectiveness
  • Improve website experience

We do not sell personal information.

How We Receive and Store Form Data

This site uses Netlify form handling for contact and quote submissions. Information is transmitted over HTTPS and stored in Netlify's systems and Coating Lab business systems that receive form notifications.

Cookies and Tracking Technologies

Cookies are small text files stored on your device when you visit a website. We use cookies and similar technologies to understand how visitors interact with our site and to measure the effectiveness of our advertising.

This website uses the following tools:

Google Analytics 4

We use Google Analytics to collect anonymous usage data such as pages visited, time on site, and general location (city-level). This helps us understand how people find and use our website. Google processes this data in accordance with their privacy policy.

Meta Pixel

We use the Meta (Facebook) Pixel to measure the effectiveness of our advertising on Facebook and Instagram, and to show relevant ads to people who have visited our website. Meta processes this data in accordance with their privacy policy.

Microsoft Clarity

We use Microsoft Clarity to record anonymous session replays and generate heatmaps showing how visitors interact with our pages. This helps us identify usability issues and improve the website. Microsoft processes this data in accordance with their privacy statement.

Google Tag Manager

We use Google Tag Manager to manage the loading of the tracking tools listed above. Google Tag Manager does not collect personal data itself.

Third-Party Services

The third-party services we use have their own privacy policies governing how they handle data:

Sharing Information

We share information only with the service providers named above (Google, Meta, Microsoft, and Netlify) as necessary to operate our website and measure its performance, or where required by New Zealand law.

Managing Your Preferences

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that blocking cookies may affect your experience on our website.

You can also opt out of specific tracking tools:

Data Retention

Analytics data is retained according to each provider's default retention settings. Form submission data is retained for as long as necessary for business purposes and to comply with legal obligations.

Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

  • Request access to personal information we hold about you
  • Request correction of that information
  • Ask how your personal information is being used

To make a request, contact us at workshop@coatinglab.co.nz.

Contact

If you have any privacy-related questions, contact Coating Lab using the details above.